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Sun
12:00—5:00PM
Mon
10:00AM—8:00PM
Tue
10:00AM—8:00PM
Wed
10:00AM—8:00PM
Thu
10:00AM—8:00PM
Fri
10:00AM—8:00PM
Sat
10:00AM—8:00PM
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4photos Spectrum Store in Lakewood
Reviews about Spectrum Store in Lakewood
3.5
/ 38 reviews and38 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Arthur
November 14, 2022, 4:10 am
THEY WERE CLOSED BEGORE CLOSING SUCKS
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Company's official reply
November 14, 2022, 6:05 am
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Leslie E.
November 11, 2022, 9:12 pm
Bad setvice waiting 20m ugh
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Company's official reply
November 12, 2022, 2:25 pm
We apologize for the poor experience and would like tolook into this issue further. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can collect some additional information from you and about your experience.
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Kim l.
November 4, 2022, 1:54 am
The worst costumer service 2people wking 20costumers waiting and elderly man inhis late 80s walks inreps ask how could she help hewanted topay his bill she tells him heneeds tosign inat the machine hehad Noknowledge ofcomputers sothe customer waiting had tohelp instead ofthe service rep Iunderstand jobs are short staff but atleast show good customer service
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Company's official reply
November 4, 2022, 2:16 am
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Hector M.
October 15, 2022, 12:29 am
Really, really BAD SERVICE!!
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Company's official reply
October 15, 2022, 12:35 am
We're sorry that you're having issues with your service and wewould like tohelp. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can help provide you with asolution.
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Denise C.
September 19, 2022, 6:41 pm
Was very please with the service Ireceived! Went toturn in/pick upa modem & the wait time wasn'tbad! Ieven got towatch football ona giganticTV! Adrian couldn't have been nicer and Iwas involved ina very nice conversation with asweet lady about football! All inall, even though Ididn't have areservation itwas avery pleasant experience! (And NOI'm not related toAdrianlol!)
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deborah M.
August 30, 2022, 7:09 pm
This place isfine. Myonly problem isthey sell the phones set upthe account but then leave you left without any inface support really. Everything isdone online orsome other non personalway. The manager isgreat(I cannot recall his name sorry) healways atthe minimum shows empathy and tries tohelp. Rest ofthe staff nope they don't really goabove for cell customers orreally seem tocare. Maybe they are hand tied? Ifyou need cable customer service great the manager here isthe person towork with. Cell service you're introuble… – show
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Isidro Z.
August 3, 2022, 10:56 pm
The customer service inthis store ishorrible. They are useless can't seem tosolve any problems. They had mecall customer service instead ofsolving the problem themselves. Itwas atotal lost ofmy time
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Ava T.
July 30, 2022, 12:56 am
Left Verizon, that was apain, but thankfully, the ppl know what doto close the verizon contract!! Have been very happy with Spectrum!!
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Derek H.
July 16, 2022, 8:29 pm
Be careful. One ofthe associations set meup with aplan with spectrum tvand far stronger internet speeds but guaranteed Icould cancel the tvplan while retaining the internet for noextra cost other than the initial bill. Itturns out that isnot possible and I'm out anunecessary $40inmy bill. DONOT TRUST SPECTRUM SALES ASSOCIATES. Research your own preferred internet plan and don't let them sell you onanything too good tobe true.
Tldr: don't buy spectrums snakeoil, they just want mo
re money from you… – show00
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Jose S.
July 5, 2022, 9:10 pm
Quick and easy access
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Kathy D.
June 21, 2022, 7:01 pm
4people onthe floor people waiting not aplace for fast service.
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Kat J.
June 18, 2022, 8:31 pm
Unfortunately this place there's along wait there are other people onthe floor standing around talking only one person ishelping. Long waits
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rô s.
May 27, 2022, 7:04 pm
souless company
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Leteshia D.
May 4, 2022, 1:54 pm
Worst customer service and bad communication from some ofthe salesrep! Would not gohere again but tohave them fix the problem created byno good communication
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marmar T.
May 4, 2022, 1:47 pm
Very bad service and communication especially bythe Spanish female worker! Icame topay aphone bill! Iask for help several times she kept directing meto kiosk! She told meto pay myphone bill inthe kiosk! Iwent her again after Ipaid kiosk tocheck and she told meit beon it10minutes! Ileave the store and phone was never cut onthen call Spectrum and they can't even find mypayment inkiosk because was given the wrong information and paid $222for nothing! Will goback and have themclear this matter… – show
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Rob G.
May 2, 2022, 10:33 am
Very courteous & knowledgeable staff
Short wait time00
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Donald L.
April 9, 2022, 10:58 am
Excellent customer service from Eddie! Hetook the time toset-up mynew iPhone. Hewas able toanswer all myquestions. Heis extremely knowledgeable, professional, friendly, and patient. Ihave also witnessed Eddie helping his colleague answer and solve other customer's concern. Hehas great leadership skills. Thank you Eddie for your help and assistance.
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Ana C.
March 15, 2022, 9:46 pm
Eddie was the representative helpingus. Hewas knowledgeable, patient, and resourceful. Wewere able toadd one mobile account toour plan without any hassle thanks toEddie's genuine willingness tobe atservice. Wehad come tothis store after anawful experience atanother Spectrum store inBellflower Blvd, Long Beach,CA. Ifit wasn't for the service provided byEddie, I'm not sure ifwe would have given somuch grace toSpectrum. This review isan attempt tonot only value Eddie's exceptional assistance but also toget Spectrum's leadership attention toprofessionals who need more training ora deep performance review, such asthe workers atthe Bellflower Blvd location inLong Beach.… – show
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Jesus m.
March 5, 2022, 10:19 pm
I just realized how bad this place has poor reviews. Imin the store now and only two employees are working. Imjust here topay mybill and getout.!!!Spectrum!!! You need todo something about this situation…
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Steven E.
February 24, 2022, 7:26 pm
This place has the worst customer service Ihave ever experienced. Spent over anhour waiting just topay abill. After anhour and ahalf, with nomovement. Iwent tothe Long Beach store onBellflower and was inand out in15mins. Lakewood had 2people working with 9people waiting inline. The representative seemed tonot know what hewas doing. Took him over 30mins toset upa customer phone. This place has noconsideration for their customers. Don't use this facility.
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Average rating- 3.5based on38 reviews and38 ratings
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